FDA
The union for managers and professionals in public service
Home  >  Supporting you  >  FDA in my workplace  >  HM Revenue & Customs

FDA in HM Revenue & Customs

We represent managers and professionals in HM Revenue & Customs (HMRC) from grades HO and above, including those on the Fast Stream and Graduate Training Programmes.

FDA members working for HMRC belong to our ARC section. 

Why should HMRC staff join the FDA?

1. We are there for you when you need help at work

“The level of professionalism and specialist advice my union rep has given me would have cost thousands of pounds if I’d instructed a legal firm to represent me (and I doubt they would have been as good as my rep!) I cannot urge people strongly enough to support the FDA  and to make sure they have this amazing insurance policy.” 
“My union rep has been what I can only describe as a real life-saver for me over a very challenging and prolonged period of time. They went far beyond supporting me through gruelling internal procedures, making sure my emotional welfare as well as professional welfare was taken care of too. There have been some really dark times, and without that all-encompassing support I would have felt completely isolated and vulnerable. I really don’t know how I would have managed.” 

Whatever your workplace issue, we will advise and act on your behalf, and make sure that it gets resolved. Whether you’re facing unfair dismissal, a problematic appraisal, pay discrepancy, disciplinary and capability issues, discrimination, redundancy, bullying or harassment – we are here for you.

2. We fight and win for you

During spring 2019, we brought our HMRC equal pay case to the Court of Appeal – a case which has huge implications for all staff working for the department.  

In 2018, we challenged HMRC on increased pension contributions due to pay rise delays and got a refund of additional contributions paid to more than 1200 members of staff. We managed to get this backdated to the previous year, meaning all members who were caught on this cliff edge were reimbursed.

We also negotiated with HMRC in 2018 to finally have the punitive Attendance Management system changed (including removal of pointless mandatory letters victimising the sick). Through these discussions, we convinced HMRC to move towards a better system of helping people get better, rather than simply reducing sick leave.

3. We speak up for you

Public servants can’t always speak up for themselves, so we promote the positive work you do. We defend HMRC staff in the media and always stands up for their integrity and professionalism.

4. We support your professional development

We’ve helped more than 3,700 people develop their careers though our FDA Learn professional development courses. Partnered with Dods, we host Women into Leadership and BAME into Leadership conferences, as well as Unlocking the SCS workshops. Our members receive significant discounts on tickets to these events . 

We are currently organising training and development events specifically for HMRC staff, which will be free of charge and available to all members.

5. We make HMRC a better place to work

We played a pivotal role in producing the Respect at Work review, which highlighted the key problems HMRC must face – including the attendance management policy, grievance procedure and disability adjustment issues. The department is now addressing these matters, and the union will continue to push for meaningful change.

We have been instrumental in ensuring workplaces are kept to a high standard. We fought HMRC’s decision to pull the budget for the refurbishment of Belfast’s Carne House, which wouldn’t have left the estate with enough money to even get the toilets to an acceptable standard. Following this pressure, the budget was reinstated and the office is being fully refurbished. 

We were a key stakeholder in the changes to the performance management system, removal of forced distribution and development of a new measure that allows people to discuss their development without fear of censure. We spoke up for members in management roles, resisting unnecessary bureaucracy and form filling to make the new system work for all. 


Paula Houghton

President of ARC

Paula is President of ARC, the FDA's section for members working in HMRC.


Jawad-250-357
Jawad Raza

National Officer

Jawad represents members in HM Revenue and Customs through the Association of Revenue and Customs (ARC).

15th Jul 2019
ARC President Paula Houghton congratulates the Institute for Government's new report – 'Taxing Times' – for highlighting the urgent need for tax reform.
22nd Mar 2019
In the third instalment of our International Women's Day blog series, Michelle Wyer writes about mentoring women and founding networks.
Find us
FDA, 93-95 Borough High Street, London, SE1 1NL