As of 1 December 2025, the administration of the Civil Service Pension Scheme transferred from MyCSP to Capita

Despite the Cabinet Office’s assurance to the FDA of a smooth transition back in November 2025, members have faced unprecedented issues and an unacceptable collapse in service levels.

The issues with the administration of the Civil Service Pension Scheme predate December 2025 and the risks of transferring administrator were evident due to the size and complexity of the scheme with 1.7 million members and 299 employers participating in the scheme (of which 94 are in the private sector where work has been outsourced).

There was also a significant rise in the number of complaints made against the previous administrator, with over 5,000 complaints made in the last year of MyCSP’s contract.

Collectively, these factors created a perfect storm for the crisis that followed the transfer and led to the delays and problems members continue to expierience. These issue are facing both retired members and those waiting to retire and include missing payments, delayed lump sums, long waits to recieve quotes for those leaving the civil service, and inaccurate and inaccessible information.

However, as of April 2026, pension administration service levels are making a slow recovery as the civil servant-led Recovery Taskforce works with Capita to address prioritised issues with the aim of service delivery meeting contract standards by July 2026. Further information on the Recovery Taskforce is available on the Civil Service Pensions Scheme website.

From the date of transfer, the FDA has held both the Cabinet Office and Capita to account with weekly meetings. We will continue to do so but we rely on members providing feedback, both negative and positive, so we can rely their experiences. Please speak with your workplace reps or email the FDA Pensions Mailbox at pensions@fda.org.uk.